What types of products does ROX London offer?

ROX London specializes in innovative gadgets designed to enhance creativity and convenience. Our product range includes items such as the 3D Drawing Pen, which allows users to transform their imagination into tangible art, and the 4 in 1 Retractable Charger, which simplifies charging multiple devices while reducing cable clutter.

How can I place an order on your website?

To place an order, simply browse our selection of products, add your desired items to your cart, and proceed to checkout. You will be prompted to enter your shipping information and payment details to complete your purchase.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will need to provide proof of purchase. For more details, please refer to our return policy section.

How long does shipping take?

We aim to process and ship all orders within 7 business days. Domestic shipping typically takes between 5 to 7 business days, while international orders may take 3 to 4 weeks, depending on customs processing. Shipping rates are calculated at checkout based on your location and the weight of your order.

Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email containing tracking information. You can use the provided tracking number to monitor your order’s progress.

What should I do if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us at roxlondon1997@gmail.com within 7 days of delivery. We will evaluate the issue and take appropriate action to resolve it.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any customs fees or import taxes charged by their local government.

How can I contact customer support?

You can reach our customer support team via email at roxlondon1997@gmail.com or by phone at 2266373997. Our hours of operation are from 9 am to 7 pm.